We are from Alberta, Canada and have recently closed on a new condo unit in Palm Desert. We had the pleasure of dealing with Niloo Shams, who truly provided us with a professional real estate experience. Niloo “knows her stuff” and is extremely efficient in dealing with all matters related to the deal. She also went beyond the call of duty and in various areas including lining up a contractor to execute the repairs required as a result of the home inspection and even coordinated a locksmith for us to do the key change. During the negotiation phase a few issues a rose which without her expertise and skills could have caused the deal to fall through. We will most certainly be referring any of our friends who are contemplating buying in the desert, directly to Niloo!
Being new to the process of purchasing a home in the U.S., we were more than a little overwhelmed with what we read. We did contact other realtors, but the ‘fit’ just didn’t seem right. We knew we would need someone to hold our hand through the process so wanted to feel comfortable with whomever we chose.
After our initial contact with Niloo, we were quickly at ease with her. Her knowledge and expertise made the whole process very easy. She listened to what wanted and presented options for us that fit our criteria. Unlike other realtors we contacted who just sent us hundreds and hundreds of properties to view, Niloo seemed to immediately sense not only what we wanted, but how we wanted to proceed. She was prompt to return calls and e-mails and at all times professional and courteous.
When Tyler and Karen finally were able to travel out to California to look at homes, Niloo made sure that everything was organized and made them really feel at home. We fell in love with the area many years ago, but were very nervous about this next step of purchasing a home. Niloo and her staff made this step very easy indeed. If we had to “rate” the experience, we would have to say that Niloo exceed all of our expectations.
It has been an absolute joy to work with you on the sale of our home. The professionalism exhibited by you and your team made this transaction the best of all our past real estate experiences. Your knowledge and appreciation of the current market, use of the best photographer we have ever dealt with, and your sweet and kind attitude put us immediately at ease. A four day, full price sale? Amazing, especially in this current market!
Thanks to you and your entire team!
Niloo, we just finished purchasing our last few items of furniture for our new home in Andalusia and Kathy and I were reflecting on what an incredible person you are and how you helped us tremendously as our Broker.
Living in Portland and having the responsibilities of a partner in our firm, having you represent Kathy and me was paramount in achieving a very successful purchase and subsequent successful closing in which we relied on you and Negar to navigate us through the entire process successfully, all within 30 days. Remarkable!!!!
Kathy and I view you as a wonderful friend and an extremely talented and professional realtor of the highest level.
I hope we have the opportunity to refer a client to you since we know that as with two of us, you would deliver exemplary, professional and ethical service.
Having you represent us purchasing a second home while residing in another state, relieved us of the burden of stress knowing we had you as our “team leader”. Believe me it was so refreshing to have such incredible “follow up” by you and never once were Kathy and I concerned about your ability “to deliver” and within the tight time frame we needed to accommodate the sellers requirements.
Hope all is well with you and Negar.
All the best, Lloyd and Kathy Minton
We send our heartfelt thanks for all your assistance in our finding our wonderful new home. Your professional and prompt handling of the 1000 details are much appreciated. We also thank you so very much for the Macy’s gift cards. What fun!
Best regards and a big hug,
Carol and Roger Sack
Thank you so much for the excellent service that you provided through the Shams Group.
It was a pleasure dealing with you and Negar!